Phuket Police Stations & Emergency Contacts: A Tourist Help Guide

Direct answer: If you are in immediate danger in Phuket, call 191 for the police. Tourists who need multilingual assistance can call the Tourist Police on 1155, available 24 hours. Call 1669 for a medical emergency or ambulance and 199 for fire and rescue. If it is safe to do so, share your live location, nearby landmark, hotel name, vehicle registration or boat name so responders can find you faster.

Emergencies are stressful anywhere, and they can be more confusing when you are travelling in another country. Save the four main numbers before leaving your hotel and keep a screenshot of your passport information page, insurance details and hotel address on your phone.

Emergency numbers and official service information in this guide were checked on 17 September 2026. Local station telephone numbers, office arrangements and service hours can change. In an urgent situation, use the national hotlines rather than relying only on an old local number.

Phuket emergency numbers tourists should save

The Tourist Police also provide the Thailand Tourist Police mobile application. It can support communication and requests for assistance, but a phone call may still be faster during an immediate emergency.

Tourist Police or local police: Who should you contact?

The Tourist Police specialise in helping visitors and can provide multilingual assistance. Call 1155 if you are unsure which authority to contact, cannot explain the situation in Thai, have a tourism-related dispute or need help communicating with a local police station.

Local police stations handle criminal complaints, accident reports, lost-property reports and investigations within their jurisdiction. The station responsible for a case may depend on where the incident happened, not where your hotel is located. If you go to the wrong station, officers may direct you to the station covering the incident area.

For immediate danger, do not spend time comparing stations on a map. Call 191 first. For a serious injury, call 1669.

Main police stations in Phuket with Google Maps

The list below is organised by tourist area. It is not a ranking, and jurisdiction boundaries may differ from the neighbourhood names visitors use.

Google Maps listings can be edited and may occasionally contain outdated details. Check the destination name before travelling and call 1155 if you need help choosing the correct station.

What should you do if something is stolen in Phuket?

Move to a safe place first. If the theft is happening now or anyone is in danger, call 191. If the incident has already ended, call 1155 for language assistance or go to the police station responsible for the area where it happened.

Prepare as much useful information as possible:

• The exact location and approximate time.
• A description of the missing property.
• Serial number, IMEI or identifying marks for electronics.
• Bank-card details needed for cancellation, without sharing your PIN.
• Photos, video, receipts or ownership records.
• Taxi, ride-hailing, hotel, shop or tour booking details.
• Names and contact details of witnesses.

Block bank cards and contact your mobile provider quickly. Ask how to obtain a copy or reference number for the police report, especially when an insurer, bank, embassy or airline may require it.

What if your passport is lost or stolen?

Report the loss to the appropriate police station and contact your embassy or consulate as soon as possible. Requirements for an emergency passport or travel document depend on your nationality and travel plans.

Bring or prepare:

• A passport copy or clear photo, if available.
• Another identity document.
• Recent passport photographs if requested by your embassy.
• Flight and accommodation details.
• The police report or report reference.
• Contact details for your embassy or consulate.

Do not assume a police report alone permits international travel. Confirm replacement-document, airline and immigration requirements before going to the airport. Our Thailand entry requirements and document checklist can help travellers prepare backup copies before a trip.

What should you do after a road accident?

Stop in a safe place if possible and switch on hazard lights. If anyone is injured, call 1669. Call 191 when police assistance is required. Do not move a seriously injured person unless there is an immediate danger or emergency personnel instruct you to do so.

When it is safe:

• Photograph the vehicles, registration plates, road position and visible damage.
• Record the time, location and nearby landmarks.
• Exchange driver, vehicle, rental and insurance details.
• Contact the rental company and insurer promptly.
• Avoid signing a document you do not understand; request translation or call 1155 for assistance.
• Keep medical certificates, receipts, police-report information and repair documents.

Visitors who plan to drive should also read our Phuket car, motorbike, van rental, driving and parking guide, especially the sections on licences, helmets and insurance exclusions.

What if you face a scam, taxi dispute or payment disagreement?

Stay calm and avoid physical confrontation. Save screenshots, booking confirmations, receipts, vehicle registration, business name and the exact location. Call 1155 when you need Tourist Police assistance or help deciding where to make a report.

Do not hand over your passport as security unless a lawful authority requires it and you understand the process. Do not sign Thai-language statements you do not understand without requesting an explanation or interpreter.

What should you do during a boat or sea emergency?

Notify the captain, guide or crew immediately and follow their safety instructions. Put on a life jacket when instructed. If you can call safely, provide the boat name, operator, departure pier, destination, approximate position and number of people involved.

Use 1669 for urgent medical help and 191 or 1155 for emergency police coordination. Phuket Marine Police may handle relevant marine incidents, but the correct response can depend on the location and nature of the emergency.

If a non-life-threatening incident happens during a tour, keep the booking voucher, operator name, boat name, photos and witness details. Sea Me Again can help its own customers retrieve booking information and communicate with the tour operator, but emergency response, police investigation, medical treatment and insurance decisions remain with the responsible authorities.

When do you need a hospital emergency department?

Call 1669 for unconsciousness, breathing difficulty, severe bleeding, suspected stroke, severe chest pain, major head or spinal injury, drowning, serious burns or another potentially life-threatening condition.

Do not spend valuable time comparing hospitals during a serious emergency. The nearest suitable emergency department may be the safest choice. For hospital locations, insurance guidance and public-versus-private hospital information, use our Phuket hospitals and emergency guide.

What information should you give an emergency operator?

Speak slowly and give the most important details first:

1. What happened.
2. Whether anyone is in immediate danger.
3. The exact location or a nearby landmark.
4. Your hotel, road, beach, pier or boat name.
5. The number of injured or affected people.
6. Your telephone number and preferred language.

If possible, ask a Thai speaker, hotel receptionist, guide or nearby staff member to help. Keep the phone available in case the dispatcher calls back.

What should you carry to a police station?

• Passport or passport copy.
• Hotel name and address.
• Thai and overseas contact numbers.
• Travel-insurance details.
• Photos, videos, messages, receipts and booking confirmations.
• Vehicle, taxi, boat or tour details when relevant.
• A written timeline of what happened.
• An interpreter or Thai-speaking contact when possible.

Ask for clarification before signing anything. Keep a photo or copy of every document you receive.

Frequently Asked Questions

Does the Phuket Tourist Police speak English or Chinese?

The Tourist Police hotline 1155 provides multilingual assistance. Language availability can vary at a particular location or moment, so speak slowly and clearly state which language you need.

Is 1155 only for serious emergencies?

No. Tourist Police can also help visitors understand where to report a theft, dispute or tourism-related problem. If there is immediate danger, call 191 first.

Can I report a lost passport at any police station?

You may be directed to the station responsible for the area where the passport was lost or stolen. Call 1155 if you are unsure, then contact your embassy or consulate after obtaining the required report information.

Do I need a police report for travel insurance?

Many insurers require a police report for theft, lost property or some accidents, but policy requirements differ. Contact the insurer as soon as possible and ask what documents and deadlines apply.

Should I call the police after a minor motorbike accident?

Call the police when anyone is injured, the other party leaves, there is a dispute, property damage is significant, or the rental company or insurer requires a report. Call 1669 first for urgent injuries.

Can Sea Me Again act as the police or insurance representative?

No. Sea Me Again can help its own customers locate booking information and communicate with a tour operator. Police, medical, legal and insurance decisions must be handled by the responsible authorities and professionals.

Are the Google Maps locations guaranteed to stay current?

No. Map listings, entrances and office details can change. Verify the station name before travelling and call 1155 when you need help locating the correct office.

Safety and legal note: This guide provides general travel information, not legal or medical advice. Follow instructions from emergency services and the relevant authorities.